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How to Troubleshoot a Whirlpool Washer Dryer Duet Stackable Unit

The Whirlpool Duet stacked washer and dryer unit is a combination set designed for a small space.

Washer

Despite being a combined set, the washer and dryer are both meant to perform as well as a separate set of appliances with standard washer and dryer capabilities. However, if the washer or the dryer is not working, troubleshooting efforts may be worthwhile and can often solve the problem without requiring service from Whirlpool. .

Step 1

Turn the control knob clockwise to the desired cycle and then pull it out to start if the washing machine is not starting as expected but the machine has power. Remember to close the washer lid to allow the washer to begin operating.

Step 2

Load the washing machine only to the top row of holes in the basket if the washer is off balance, is noisy, items are tangled together or the machine vibrates excessively during use. Remove items as needed if the basket is overloaded or water is leaking from the top of the tub, as water can bounce off clothes when the basket is too full.

Step 3

Clean the drain hose and the water hoses if there are problems with water entering or exiting the washing machine, remembering to clean the inlet screens as well. Verify that the hot and cold water faucets are turned on and the hoses are straight. Clean household drains if there are drainage issues and tighten the hose connections.

Step 4

Set the drain hose at least 39 inches above ground if the washer fills constantly with water but the water drains right out or the cycle appears to be stuck. Note that setting the drain hose more than 96 inches above ground will have the opposite problem and the washer will not drain or spin.

Step 5

Check the household water temperature on the hot water heater that supplies water to the home if clothes seem dirty or there is detergent on the load, as water below 60 degrees F will cause the detergent not to dissolve properly.

Dryer

Step 1

Push “Push to Start” on the dryer unit if the appliance has power but the dryer will not start after you have chosen the desired cycle. Hold the button for a few seconds and then release.

Step 2

Turn on the gas valve if the appliance is a gas powered unit and there is no heat during drying, once you have chosen a heated dry cycle.

Step 3

Look inside the dryer and along edges in the front and rear if there is a strange noise during use, as objects may get lodged in the unit and cause noise. Always clean out clothing pockets before washing and drying.

Step 4

Clean the lint screen and exhaust vent if the dryer does not dry items well or runs for a long time. Also, check for fabric softener sheets inside the dryer because they might block the air grille.

Step 5

Operate the dryer at 45 degrees F or over or the dryer will not operate or will leave items wet.

Step 6

Verify that the laundry center has a minimum of 1 inch space between the front, sides and rear of the unit and walls or other surfaces if clothes are still drying unsatisfactory. The machine needs this ventilation space to operate correctly.

Laundry Unit

Step 1

Connect the power cord to the Whirlpool laundry unit to a grounded 3-prong outlet with 240-volt power if the entire appliance is not working. Avoid using an extension cord.

Step 2

Replace or reset circuit breakers or fuses if the unit is not working or is not working properly. Two or more fuses or circuit breakers are often necessary for proper function.

Step 3

Slide a 3/4-inch piece of plywood under the washer and dryer unit if the floor is sagging or the unit is uneven, causing the appliance to vibrate and be noisy.

Things You Will Need

  • 3/4-inch plywood -- if needed
  • Measuring tape

About the Author

Meredith Jameson writes early childhood parenting and family health articles for various online publications. She holds a Bachelor of Arts in history from San Francisco State University.