Determine if your Tempur-Pedic mattress is eligible for warranty replacement. You are only eligible if you are the original purchaser of the Tempur-Pedic mattress. The warranty covers general deterioration causing a visible indentation greater than .75 inches. If you think your mattress is eligible for warranty replacement contact Tempur-Pedic at 800-821-6621 and set up an appointment to have a representative come to your house to look at the mattress. If eligible for warranty replacement, you will have to pay the shipping cost for the new mattress. In addition, in years 11 through 20, you will also need to pay a prorated fee for the replacement mattress.
Determine the location of an authorized Tempur-Pedic retailer in your area. Open a web browser on your computer and go to the Tempur-Pedic retailer locator tool (See Resources). Enter your zip code in the search box and select the search distance from the drop-down menu. Click the "Find Retailers" button.
Purchase a new Tempur-Pedic mattress. Go to one of the local Tempur-Pedic retailers and test the available Temur-Pedic mattresses. Select a mattress that meets your needs and purchase the mattress. Schedule the delivery of your new mattress. Alternatively, you can purchase a new Tempur-Pedic mattress online at Tempurpedic.com