No Soft Water
Reconnect your EcoWater softener at the electrical wall outlet, or reconnect the power cable.
Check the electrical power control board of your home for a tripped circuit breaker, or a fuse that blew, and then replace the fuse or reset the circuit breaker if necessary.
Refill the salt in your water softener with clean water softener salts, such as pellet, nugget or coarse solar salts. Check the tank weekly and refill it with salt when you see the tank between one-half and one-third full. You must keep the tank filled with salt or you will not have soft water.
Crusty Salt Bridge
High humidity or using the wrong salt type can cause a hard crust to form in the salt storage area of the brine tank. The salt bridge can exist underneath the salt, making it difficult to see. If you used the wrong salt type, remove the salt bridge instead of breaking it down, then refill the tank using pellet or nugget salt.
If high humidity is the culprit, break up the salt bridge using a broom handle or similar tool. Push the broom handle carefully into the salt bridge, working the broom handle up and down to break up the bridge. Do not pound on the outside of the salt tank to break up the salt bridge, as doing so might damage the tank.
If you live in a humid area, fill the brine tank less than half full and fill it more often. This helps to keep the salt bridge from forming.
Water Periodically Becomes Hard
Fix all water leaks around your house as soon as possible, including your toilet valves, to save water and have your water conditioner operate more efficiently. You can waste hundreds of gallons of water from just one small water leak after just a few days.
Avoid using hot water during the recharging process--the water heater fills with hard water at this time.
Set the water hardness number for your EcoWater softener on the display by pressing the "Select" button, then the up or down arrows until you see number for your water's hardness. Press the "Select" button again when you have your desired number. You can get the exact hardness of your water supply from your local water department or a water analysis laboratory.