As a computer user, you may wonder what the strangely-named QualxServ Service Agreement is and why it has any right to be on your PC. QualxServ LCC is actually an on-site tech support company that offers its services in agreement with computer manufacturers, such as IBM, Lenovo and Dell.
The agreement found on many computers is basically just a guide to using QualxServ's support services.
What Is It?
Some Dell, IBM and Lenovo PCs, netbooks and notebooks ship with the QualxServ Service Agreement already on the hard drive. The agreement is nothing more than a simple PDF file, which lays out a service plan available to new computer owners.
This harmless agreement has caused some confusion among computer users, as it sometimes appears as an application. However, the agreement is not an application, nor is it a virus, spyware or any other sort of malware.
What Does It Do?
The QualxServ Service Agreement tells you how to take advantage of QualxServe's support. It outlines the terms of the agreement -- such as which hardware components the company's services cover -- which vary per computer model.
The PDF includes contact information for QualxServ, its operating hours and tips for cooperating with the service technicians. QualxServ technicians first work with you over the phone; if a solution isn't found, they will schedule an appointment to come to your home or office.
QualxServ provides a next-day response for on-site service, but its technicians do not work on nationally observed holidays. QualxServ will act as a warranty negotiator if your repair requires the ordering of new parts.
Some of its services may come with a fee, so be sure to ask before authorizing repairs. As the document states, QualxServ is not a branch of the computer manufacturer and cannot act on the manufacturer's behalf.
Getting Rid of It
If you'd rather not keep the agreement on your PC, it's easy to get rid of. From the Start Menu, go to the Control Panel and select “Uninstall a Program” Find the QualxServ Service Agreement in the alphabetical list.
Highlight it and click “Uninstall” You can also move the agreement to a more convenient location. From the Start Menu, type “QualxServpdf” into the “Search programs and files field” and hit “Enter” The file should appear in a search box.
From here, open the file and select “Save Copy” from the “File” menu to save a copy anywhere you'd like.