Once you have identified the problem, it may be possible to correct the issue without having to contact a technician. If the troubleshooting steps do not correct the problem, contact the manufacturer.
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Check the tank to make sure there is enough water in it. Fill the tank to the water fill line.
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Make sure the humidifier is on a level surface.
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Clean the nebulizer and water sensor to remove any mineral deposits. Use a soft cloth with a small amount of white vinegar to wipe the parts clean. If mineral deposits will not remove from the nebulizer with regular cleaning, soak the nebulizer in a half water, half white vinegar solution for one hour. Rinse with water and wipe it dry.
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Check the demineralization cartridge for clogs by removing the cartridge and running the machine. If the mist improves with the cartridge out, replace the cartridge with a new demineralization cartridge.
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Allow a newly installed demineralization cartridge approximately 15 minutes for water to saturate it before mist production will resume.
The Drip Cap
- Vicks Ultrasonic Humidifiers should produce a steady stream of water mist as long as everything is maintained and functioning properly.
- Use a soft cloth with a small amount of white vinegar to wipe the parts clean.
- Check the demineralization cartridge for clogs by removing the cartridge and running the machine.