Schedule service for a malfunctioning or nonworking Whirlpool appliance by calling 800-253-1301 between 8 a.m. and 8 p.m., Monday through Friday. If you prefer to set up the appointment online, select the "Service and Repair" tab from the page Whirlpool.com/support.
Ask general questions by calling 866-698-2538 between 8 a.m. and 8 p.m., Monday through Friday. If you do not need an immediate answer, fill out the online form at Whirlpool.com/contact-us. You can also access a live chat option from that same page. Whirlpool also answers questions via postal mail. Write to them at: Whirlpool Customer Service, 553 Benson Road, Benton Harbor, MI 49022.
Check for common questions, problems and solutions on the Whirlpool page, Whirlpool.com/product-help. Select the type of Whirlpool appliance you own in the drop-down menu, and then fill out the box beneath with a general search term, such as "doesn't work." Search results pull up potential answers to your query.