Go to Buythebulletcom, and click on "Customer Service".
Fill out the information in the "Contact Homeland Housewares" box. Under the heading labeled "What is the nature of your request," choose "I need replacement parts" Click "Send" when finished.
Call Homeland Housewares directly at 1-866-4HOMELAND if you do not wish to use the online form. On weekdays, customer service is available from 9 am.
to 8 pm, from 9 am. to 6 pm.
on Saturdays and from 10 am. to 7 pm.
on Sundays, Eastern time.
Replace the base gear by twisting the cross blade attachment on the blender pitcher then placing it on top of the new base. Twist the assembled blender clockwise until it locks on to the base.