How to Troubleshoot a Solis Palazzo

Whitney Houston

The Solis Palazzo coffee machine makes cappuccino, espresso or latte. You sometimes may run into problems with brewing, steaming or power loss. Running simple maintenance on your machine will save you money and aggravation.

If the brewing unit isn't releasing much water, descale the unit.

Step 1

Check the machine’s main “Power” switch located on the right side of the unit if the machine has no power. Check the power cord for cuts, dents or other damage. Unplug the power cord from the wall outlet, wait for 10 seconds, and then plug it back in, making sure the connection is secure.

Step 2

Pour powdered coffee into the machine if “Powdered Coffee” is selected and only water comes out. Fill the supplied measuring cup with powdered coffee, lift the lid to the powdered coffee funnel (located on top of the device), double-check for obstructions or clogs, and pour the powdered coffee inside.

Step 3

Pre-heat the supplied coffee cups to help resolve the issue of coffee that isn’t hot enough or that cools quickly. Clean and descale the brewing unit using a non-poisonous commercial decalcifier (don’t use vinegar). Place a large cup underneath the cappuccino nozzle. With the solution in the tank (one part water, one part cleaner), press “Clean” and “Powder.” The LED light next to “Descale” will light up. When the light begins to flash, turn the knob to “Clean.” As soon as the LED light flashes, turn the knob back to the closed position. Rinse the tank out, replace it with plain water and run a second cycle.

Step 4

Clean the nozzle if no hot water or steam can escape from it. Turn the machine off and look into the nozzle. If it appears clogged, use a needle or strong thin object to clean out the nozzle. Turn the steam on to see if the obstruction has been cleared.

Step 5

Close the service door to fix a non-removable brewing unit. Remove and replace the drip tray and grounds container securely; a misplaced part may block the unit from being removed. Make sure the machine is turned on and the brewing unit is locked, then try again.