If you alternate between crushed and cubed ice, you may continue to get crushed ice when you want cubed. After all the crushed ice flakes that have accumulated inside the ice bin work their way out of the freezer -- and into your glass -- the Frigidaire should dispense cubes. This can take a few hours to a day, depending on how often you use the ice maker.
To get crushed ice, ice passes from the ice bin into a crusher. The crusher processes the ice into small chips, dispensing crushed ice. If you switch the ice maker back to cubed ice while the crusher still has ice inside, the crusher will continue to operate until it is empty. You will continue to get crushed ice, not cubed, despite having set the switch to cubed. Once the crusher empties, you will receive cubed ice.
The auger inside the Frigidaire ice bin rotates clockwise, pushing ice through the bin. If you disturb the auger while moving the ice bin inside your freezer, you will only get crushed ice even if you've selected cubed. To fix the auger, rotate it clockwise until it snaps into place. Now you can select cubed ice.
Cleaning the ice bin regularly removes debris and accumulated ice chips, helping you get cubes. To clean your ice bin, lift the bin up and out of the freezer. Discard chunks of ice and wash the bin using warm water and dish soap. Dry the bin thoroughly, since water left on the bin will freeze. With a damp cloth, wipe down the inside of the freezer and the ice chute. This removes ice chips that can end up in your glass.