Just as with any utility provider, Georgia Natural Gas customers can have their service disconnected for account non-payment and late payments. In most cases, disconnected service with Georgia Natural Gas can be reconnected when the account is paid in full and any additional requirements are met.
Instructions
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Call Georgia Natural Gas within 10 days of disconnection and request a reconnection of natural gas service. Requests received after 10 days of disconnection will be treated as a new service request.
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Georgia Natural Gas Customer Service:
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770-850-6200 (inside metro Atlanta) 1-877-850-6200 (outside metro Atlanta)
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Provide your Georgia Natural Gas account number and service address to the customer service representative.
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Pay all past due amounts on the account with your payment method. Before service can be reestablished, all past due amounts -- including late fees and service charges -- will need to be paid in full.
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Pay a service reconnection charge with your payment method. Georgia Natural Gas will require payment of a service reconnection fee before natural gas service can be reestablished. A customer service representative will advise you on what the current amount of this fee is.
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Pay a service deposit. Customers must meet Georgia Natural Gas's credit requirements in order to have service reconnected. A service deposit may be required, depending on credit and payment history. A customer service representative will advise you on what the amount of this deposit will be, if required.
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Prepare for service reconnection by turning off all gas-powered appliances at the service location. Georgia Natural Gas employees do not perform service disconnection or reconnection, and will only be able to provide a general time frame for reconnection of natural gas service.