KitchenAid Refrigerator Troubleshooting

Kelly Bennett Seiler

KitchenAid makes a large variety of refrigerators, and all have a number of different features. Some of the more common features are the spill-proof shelves, the PUR water filtration system which alerts you when the filter needs to be changed and the large amount of storage space in the doors.

No matter which model you chose, however, you are likely to have some questions. Try troubleshooting the problems on your own before calling for service.


It's always an odd feeling when you open your KitchenAid refrigerator door and no light goes on inside. If this happens to you, check the power lug and make sure it is still plugged into a 3-prong outlet. The power On/Off switch is generally located behind the base grille. See if it has been turned off. If it's only one light, you can go to a local hardware store and get a new bulb because it may have merely burned out. Remember that in some units, if you keep a drawer open for more than 10 minutes, the interior lights will shut off. If all of your lights are off and none of these steps solve your problem, you'll need to call for service.


If you feel as if the motor on your KitchenAid refrigerator is running too much, ask yourself if the room temperature is hotter than normal. The motor runs longer in warm conditions. If your room is a normal temperature, your motor will run about 80 percent of the time. It will, however, run more if the room is hotter. Also, if you have just added a large amount of food to the refrigerator, the motor will run longer to cool the the refrigerator down.

Ice and Water

If your find that that the ice maker on your KitchenAid Refrigerator is not producing any or enough ice, check to make sure the unit is connected to a water supply. If it is, make sure the water supply shutoff valve is turned on. See if there may be a kink in the line that is reducing water flow. Also see if your ice maker is turned off. If you have just installed the ice maker, it will take 24 hours for the ice to be produced. Allow 24 hours, also, for new ice to be produced if you have just removed a large amount of ice. Check to make sure that an ice cube is not jammed in the ice maker ejector arm.


Over the years, the noise level in the KitchenAid refrigerator has been reduced. Because of this, you may, on occasion, hear intermittent noises you never noticed before if you previously owned an older model. If you hear buzzing, know that it is a normal sound when the water valve opens to fill the ice maker. If you hear pulsating, that is probably just the fans adjusting to optimize performance. Hissing or rattling can be caused by the flow of refrigerant, the movement of water or from items placed in the refrigerator. You may also hear water running when the water melts during the defrost cycle and runs into the drain pan.