How to Change a Tork Intuition Battery

Kallie Johnson

A Tork Intuition is a hand towel dispenser commonly found in public restrooms. Once a hand is waved in front of the sensor on the machine, a paper towel is dispensed. The dispenser runs using three "D" cell batteries that last approximately 40 rolls of paper towels.

If the paper towel roller is not moving despite a hand being waved in front of the sensor, the batteries are likely dead and should be replaced.

  1. Unlock and pull the top of the Tork Intuition cover away from the housing unit and then rotate the cover downward.

  2. Locate the black cassette on the bottom, toward the back, of the unit. This is the unit that houses the batteries.

  3. Push the compartment tab, located on the top of the cassette, inward and then lift the cover upward for removal.

  4. Remove the three old batteries. Insert three new D cell batteries. Follow the positive/negative (+/-) marking in the battery bay for directions on which way to insert the batteries.

  5. Slide the cover back over the battery bay.

  6. Push the "Manual Feed" button. The paper towel roller should move. If the roller does not move, the batteries may not be inserted following the +/- markings or the batteries may be defective.

  7. Raise the Tork Intution cover upward until it locks shut.