If the paper towel roller is not moving despite a hand being waved in front of the sensor, the batteries are likely dead and should be replaced.
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Unlock and pull the top of the Tork Intuition cover away from the housing unit and then rotate the cover downward.
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Locate the black cassette on the bottom, toward the back, of the unit. This is the unit that houses the batteries.
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Push the compartment tab, located on the top of the cassette, inward and then lift the cover upward for removal.
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Remove the three old batteries. Insert three new D cell batteries. Follow the positive/negative (+/-) marking in the battery bay for directions on which way to insert the batteries.
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Slide the cover back over the battery bay.
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Push the "Manual Feed" button. The paper towel roller should move. If the roller does not move, the batteries may not be inserted following the +/- markings or the batteries may be defective.
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Raise the Tork Intution cover upward until it locks shut.