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Troubleshooting a KitchenAid Electric Cooktop

Meredith Jameson

KitchenAid electric cooktops range in size from four to five heating elements and come in ceramic glass or downdraft format. While operating, the electric cooktops should be straightforward in most circumstances, some possible issues such as inconsistent or inaccurate heating temperatures or markings on the cooktop might lead users to seek some troubleshooting steps and information. Attempting to resolve the problem through troubleshooting may save a call to KitchenAid for service or repair on the cooktop.

Step 1

Check the household circuit breakers or fuses if the entire KitchenAid electric cooktop will not operate. Replace or reset as needed to restore power.

Step 2

Push the associated control knob for the desired heating element on applicable models if the heating element does not seem to be heating. Press “On/Off” on models with an electric control panel first before selecting the desired heating element and temperature in order to turn on the unit.

Step 3

Press and hold “Control Lock” on electric control panel models if nothing on the control panel will function but the cooktop has power. Hold the key pad for five seconds to release the control lock function and allow the key pads to work. Repeat the same step to lock the control panel again.

Step 4

Avoid using cookware that is more than 1/2 inch more or less than the heating element surface if there is insufficient or excessive heat on the cooktop. Adjust the temperature to a warmer setting if food cooks very slowly or unevenly. Adjust the temperature to a cooler setting if food cooks or burns quickly. Always monitor food while cooking for the best results.

Step 5

Clean spills off the cooktop surface after cooktop has cooled if scratches occur from debris begin pulled across the cooktop by utensils and cookware. Wipe up sugary or acidic spills immediately with a damp sponge or cloth when the spill occurs if marks or discoloration occurs on the cooktop. Use a ceramic cooktop cleaning crème to clean the cooktop and a ceramic polishing crème to help reduce the appearance of scratches.

Step 6

Touch “Off” if the control panel lights are flashing and use a damp cloth to wipe the control panel clean. Disconnect power to the KitchenAid cooktop, wait 30 seconds and then reconnect power. Press “Off” again if the lights continue to flash and contact KitchenAid for service.

Step 7

Clean the filter on a downdraft electric cooktop if the cooking results are uneven or there is more smoking than usual. Turn off the ventilation system and lift off the vent grate and pull out the filter. Wash the filter with soapy water or run through a normal cycle in the dishwasher. Replace the filter at an angle with the top of the filter against the left side of the vent chamber. Check to make sure the filter bottom rests against the right bottom side of the vent chamber.