Step 1
Avoid electrical injury by unplugging your Whirlpool Ultimate Care II washing machine from its power source before beginning your troubleshooting or repairs. Make absolutely sure that all electricity has been disconnected from your washer before your proceed.
Step 2
Move the washing machine away from the wall so that you can access its rear panel. Use a Phillips screwdriver to remove the screws that secure the rear panel to the rest of the washing machine cabinet. Set the removed panel and screws aside while you troubleshoot or repair your appliance.
Step 3
Shine a small flashlight into the space underneath the washer's top panel and look for the two metal clips that hold the top panel to the rest of the washer cabinet. Slip a putty knife or flathead screwdriver into the space and use it to apply pressure to the clips until they release. Lift the top panel up and fold it back so that it can rest against a wall or, if your washer is still moved away from the wall, rest the top panel against a similar support, such as the back of a sturdy chair.