How to Troubleshoot an Eco Water Softener EWS 3000

Filters to Remove Color From Water
Published: Jan 27, 2011
Updated: Nov 20, 2021
1 minute read

Step 1

Check the bypass valve. Leave the bypass valve in "service" position after verifying that no soft water is available.

Step 2

Disassemble the nozzle, venturi and support screens of the water softener to clean parts. Place the water softener in the "Service" cycle. Use the CLR kitchen cleaner and water to clean the parts. Replace nozzle and venturi first and then replace support screens.

Step 3

Verity if a salt bridge is present, if no soft water is available. Break salt bridge with a spoon and refill salt in storage bin if needed. Also, press "Select" button to display the "Basic Settings" and scroll to highlight "Hardness." Press "Select" to adjust the setting.

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Step 4

Check the valve drain hose. Ensure drain hose does not rise too high over the water softener and straighten any bends when no soft water is available.

Step 5

Press the "Select" button to display the "Diagnostics" screen. Press the "Down" arrow to scroll to the "Turbine Count" to verify the turbine is operating. If "0" displays, open a faucet serviced by the water softener and let the count reset after a gallon of water has flowed.

Step 6

Validate the recharge time setting of the water softener. Press the "Select" button to display the main menu. Scroll to "Basic settings," then highlight "Recharge Time." Press "Select," and use the up and down buttons to set the desired time.

Warnings

Do not hesitate to contact a service technician if you notice that the motor stalls or makes a clicking noise. There may be an internal valve fault, which requires a service technician. If you receive error codes "E1," "E3" or "E4," a problem with the electrical wiring of the water softener exists. Contact a service technician immediately.

Photo Credits

Clean water and water bubbles in blue image by Suto Norbert from Fotolia.com

Maikeisha Cuyler

Maikeisha Cuyler has been writing since 2009. Her work appears on eHow, specializing in topics related to health and women's issues. Cuyler earned a Bachelor of Arts in creative writing from Florida State University.

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