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Open the dishwasher door and pull the bottom dish rack straight out of the dishwasher. The bottom rack simply rolls on a ledge on the bottom.
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Locate the caps on the end of the rail over which the upper rack glides. The rail acts much like a drawer glide. Pry each cap cover open with a flat-head screwdriver.
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Grasp the end cap covers with your fingers and pull the end caps off the rails. The end caps are plastic and fit on the inside of the rail, preventing the dish rack rollers from coming out during normal operation.
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Grab the upper rack by its sides and pull it out of the dishwasher. Push the rails back inside the dishwasher if they extend while removing the rack.
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