How to Troubleshoot a GE Harmony Washer

Michelle Skidgel

The GE Harmony washer is a top-loading machine that features an interactive touch screen and cycle memory function that allows you to set and edit custom cycles. Although the washer also has an automatic troubleshooter, it may not always be able to diagnose and offer solutions to trouble that arises. If your Harmony washer malfunctions in a manner the machine itself cannot fix, troubleshoot it on your own before calling a GE certified repair technician.

Operational Problems

  1. Push "Power" to ensure the control panel is active.

  2. Check the washer's power supply. Make sure it is plugged into an electrical outlet, and check the breaker or fuse box. If the breaker has tripped, reset it. If the fuse has blown, replace it.

  3. Verify that the washing machine's water supply hoses are open.

  4. Remove the plug from the electrical outlet. Plug it in several minutes later, then push "Power" to reset the electrical panel.

  5. Push "Start" once to ensure it registered when previously pressed, then push it again if the machine may be inoperative due to lack of water pressure.

Fill Problems

  1. Shut off the water supply valves behind the washing machine. Remove supply hoses from the washer, then inspect the blue and orange filter screens. Verify that the hoses are not bent sharply or obstructed, and reconnect them to the washing machine. Turn the water back on.

  2. Close the washing machine lid. The washer will not fill if the lid is open.

  3. Recognize that the energy efficiency of the GE Harmony washer means the clothes may not be completely covered by water. The technology of the machine allows for this, while ensuring your clothes still become clean.

Miscellaneous Problems

  1. Push "Presoak" when placing stained items of clothing into the washing machine, to ensure the stains are removed.

  2. Place bleach only to the fill line on the bleach compartment to prevent bleach overflow.

  3. Place only the amount of detergent recommended by the detergent manufacturer into the proper detergent compartment to make sure all detergent is dispensed properly.

  4. Purchase only high efficiency laundry detergent to keep the machine from leaking water due to over-sudsing.

  5. Measure the distance from the floor to the drain outlet. If the distance is more than 8 feet, modify the setup of your laundry area so the drain hose extends no more than that from the floor to the outlet.