My Whirlpool Refrigerator Freezer Is Not Freezing Food

Whirlpool offers refrigerators in four layouts, including french-door, side-by-side, top-freezer and bottom-freezer formats. Like any other household appliance, Whirlpool refrigerators may need repairs or replacements. One of the most common issues with refrigerators is the inability to freeze or cool correctly. In the event that your Whirlpool refrigerator's freezer section stops working properly, there are a few simple steps to try before purchasing a new refrigerator or hiring an expensive repairman.

Common Solutions

My Whirlpool Refrigerator Freezer Is Not Freezing Food

There are several common solutions that could solve your refrigerator's problem, so try them first: Make sure your refrigerator is plugged into the correct outlet type and check that the inside lights work to ensure the refrigerator is receiving power. Double-check to ensure you correctly installed your refrigerator according to the installation manual. Verify that the fridge is in a level position away from heating vents, dryers and ovens. Last, determine if you have overstocked or covered the refrigerator's fans, which prevents the production and circulation of adequate cool air.


Most Whirlpool refrigerators come with manual defrosting and temperature settings. Verify that your freezer isn't set to the defrost setting, because this stops the production and circulation of cool air to allow the freezer to melt any ice or frost buildup. Check your refrigerator's current temperature setting. The model and age of your refrigerator and the amount of food stored inside all effect the internal temperature. Slowly increase the temperature up to the coldest setting and continuously check to see at what level it begins to freeze properly.

Seek Professional Assistance

If these common troubleshooting steps do not identify and solve your Whirlpool refrigerator's problem, you should contact Whirlpool for further assistance. A service technician will be able to answer your questions, advise you in the steps your should take to repair your refrigerator and inform your of all of your repair options, over the phone. If your refrigerator is still under warranty, you may qualify for free repairs and replacements.


If you aren't experienced with installing appliances, you may wish to contact a professional to avoid unnecessary damages or health dangers. If no motor or fan sounds are present but you can verify that your refrigerator is receiving power, this indicates the refrigerator is not running. Make sure it is installed correctly and plugged into an working outlet, then contact Whirlpool. If yours is an older model it may be out of warranty, which may require you to hire a repairman yourself.

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