How to Troubleshoot a GE Profile Spacesaver Eterna Microwave

The GE Profile Spacesaver Eterna Microwave is no longer produced by the company, which may make it difficult for some owners to find information on how to troubleshoot the appliance if it stops working properly or if questions arise.
However, the microwave is a fairly basic unit with automatic defrost, cooking sensors and a turntable, and most problems can be fixed through a little information on how to resolve common issues.

Step 1

Unplug the GE microwave if it will not start and then plug it back into a grounded, 3-prong outlet.

Step 2

Replace or reset the circuit breaker or fuse if unplugging and plugging the microwave back in does not restore power.

Step 3

Close the microwave door until it latches, press the desired cooking operation and time and then press "Start" if the control panel is illuminated but the microwave is not starting. Press "Clear/Off" if these steps do not start the microwave and then repeat the cycle selection and press "Start."

Step 4

Open and shut the door and press "Clear/Off" if "Sensor Error" is displayed. Make a new selection and press "Start."

Step 5

Release the control panel lock by holding "Clear/Off" for 3 seconds if "Locked" appears in the control panel display.

Step 6

Add more time to the cooking time and avoid using "Sensor Reheat" if more than a single serving of food is being reheated.

Tip

  • Contact GE for service at 800-432-2737 if the troubleshooting efforts fail to fix the microwave.

Warning

  • Never put a metal item or utensil in a microwave. Sparks or damage can result.

About the Author

Meredith Jameson writes early childhood parenting and family health articles for various online publications. She holds a Bachelor of Arts in history from San Francisco State University.