Troubleshooting for a Whirlpool Side-by-Side Refrigerator

Whirlpool side-by-side refrigerators are available in different sizes and finishes and with a wide range of features, such as in-door ice and water dispensing units, water filtration, slide-out shelves, clear pans, an LED night light and adjustable drawers and storage. Most users will find that the refrigerator works well under normal circumstances with standard maintenance and care. However, if issues arise with your Whirlpool refrigerator, try some troubleshooting tips to see if you can locate the cause of the problem.

  1. Plug the Whirlpool refrigerator into a grounded three-prong outlet if it is not working. Reset the circuit breaker or replace the fuse if needed.

  2. Look inside to see if there are food items or drawers preventing the door from closing if the doors are not sealing shut or shutting all the way. Wipe the door gaskets clean with a damp cloth, and allow the doors at least 30 seconds between openings.

  3. Move food items away from the air vents in the refrigerator and freezer compartments if the internal temperature seems too warm. Turn down the thermostat and leave the doors shut as much as possible.

  4. Open the water shut-off valve completely and straighten out the water line if the ice cubes are small or the water flow seems low. Check the water filter for proper installation, if applicable, and replace as necessary.

  5. Cover food items if a smell emanates from the refrigerator or the ice cubes taste bad. Wipe down the compartment with a mixture of baking soda and water, and clean out the ice bin with soapy water. Rinse well.

  6. Remove jams in the ice dispenser with a plastic utensil, if applicable. Make sure the ice maker is turned on if no ice is being produced.

  7. Release the door lock if the ice or water dispenser is not operating in applicable models but the unit has power. Press and hold "Lock" for three seconds to release the door lock.

  8. Contact Whirlpool for additional assistance if necessary.

About the Author

Meredith Jameson writes early childhood parenting and family health articles for various online publications. She holds a Bachelor of Arts in history from San Francisco State University.